Re: Updating tickets via email
I haven't been able to get custom fields to work. I know you can include them in outbound emails by using the display order number. For example if you want to include a custom field in an email the...
View ArticleRe: Remote Workers how are you enabling and managing them ?
I cut my teeth on ASAs but once I saw the Junipers and how easy and logical everything was there was no turning back. Of course they have room for improvement too. But overall these things have made...
View ArticleRe: Any newbies out there?
Hello Johishi, you ask amazingly great and intelligent questions! Being a newbie, you're absolutely gold for the user experience (ux) team. How about if we schedule a half hour or so to talk to you...
View ArticleRe: Any newbies out there?
Thanks for the quick response Kellie! I sent you an email already. As in my email to you, Instead of test firing orion from scratch, I was hoping to get the "basics" already out of the way. I don't...
View ArticleRe: Any newbies out there?
THe Orion suite is new to me I have been a long time user of the engineer kit. the thin that I have always used was mob polling I just have a hard time remembering how to add them... Figures I become...
View ArticleRe: Im an Orion newbie - any tips in monitoring my company's network?
WOrd of time saving advice. Get the free snmp tool for deploying to windows.... Made life real easy for me getting things reporting quickly. The server crew is a tad slow so I mopped it up for them....
View ArticleRe: We're interested in talking to new NTM users and hearing how it's working...
I really want to get this app but I agree the demo was so crippled I am having a issue on giving it the credit it is due. I told the same thing to my sales rep. when he called this week. I have to do...
View ArticleSSH key pairs not working with Serv-U
I cannot get any DSA 2048 SSH keys that are password protected to work with Serv-U FTP server, FTP Voyager (client) and CuteFTP (client).Here's what I've tried so far:Created non-password protected...
View ArticleHP 3rd party updates empty
Every time the 3rd party updates run, they run successfully. However they are empty. I've tried finding the HP cab file but that's proved difficult to track down the latest and greatest. Does anyone...
View ArticleRe: HP 3rd party updates empty
Just to clarify, I have a list of older updates. But I'm not picking up anything new.
View ArticleRe: Do you have a trouble ticketing system ? Should you?
In our workplace we use Remedy among all departments. It was a challenge to get the engineers to keep it updated at first but when they realized that keeping their tickets updated meant fewer call...
View ArticleVMWorld2013 - San Francisco Aug 25-29
Does Solarwinds have anything going on at VMWorld this year? I missed the mixer last year, bummer. Really enjoyed talking to the people at the booth in 2011 when we were new to SW. RT
View ArticleRe: NPM and UDT
NPM (interfaces): Network interfaces that you want alerts and graphs for. i.e. you probably do not want user workstation connectionsUDT (ports): Network interfaces that you MAC/IP tracking on. I.E....
View ArticleRe: Thwack suggestions
Did the dark blue text revert some how? It seems to have returned to the pale blue.
View ArticleRe: Changing the default port for LEM Cisco IPS 5+ connector
We're working on a change to the connector (which will be uploaded to the portal) that will enable this - it's something we can do, just not exposed. Portal updates usually hit once a week (or every...
View ArticleMonitoring linux services ftp, apache, and windows services/app..
Hi guys. I just downloaded SAM to evaluate this module. So far I have some questions.. 1- How can I monitor a linux services like ftp, apache? I know I can monitor these ports but is there any other...
View ArticleRe: Config Management Has You Covered- Or Does It?
A good audit process will go a long way to ensure that processes are functioning correctly. Part of that audit process can include actual restore functionality testing as well as disaster recovery...
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