Changes Web Help Desk - Ticket Screen Layout
Web help desk (WHD) is now the software of choice for SIL International. We have a potential of over 10,000 clients and almost 200 techs located around the world. In a resent meeting of some of our...
View ArticleWeb Help Desk - add more linked items please
As the Web Help Desk (WHD) administrator of SIL International I would like to ask SolarWinds to make some changes in WHD. Specifically in its lack of linked items in the SETUP pages.General-License:...
View ArticleWeb Help Desk - Improved Report options
As the Application Administrator for SIL International's Web Help Desk software I have a request for a new output result for reports: Excel format. It is great to be able to print to a printer or to...
View ArticleWeb Help Desk - Calendar
As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar.1. When a Tech puts a ticket on the calendar is usually so...
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Re: Web Help Desk - Calendar
You should transfer this request as an "Idea" so people can vote on it. Hit "Create" in the tool bar under the thwack toolbar, then Idea, and type in Web Help Desk feature request. Once created your...
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Re: Web Help Desk - Improved Report options
You should transfer this request as an "Idea" so people can vote on it. Hit "Create" in the tool bar under the thwack toolbar, then Idea, and type in Web Help Desk feature request. Once created your...
View ArticleClik here to view.
Re: Web Help Desk - add more linked items please
You should transfer this request as an "Idea" so people can vote on it. Hit "Create" in the tool bar under the thwack toolbar, then Idea, and type in Web Help Desk feature request. Once created your...
View ArticleClik here to view.
Re: Changes Web Help Desk - Ticket Screen Layout
You should transfer this request as an "Idea" so people can vote on it. Hit "Create" in the tool bar under the thwack toolbar, then Idea, and type in Web Help Desk feature request. Once created your...
View ArticleBanner on File Transfer Glossary
After people look up definitions of managed file transfer terms they will now see the SolarWinds banner at the bottom of the page. File Transfer Glossary (www.filetransferglossary.com)
View ArticleRe: Virtual Fires
I definitely have a preference for a firewall-in-a-box. I have a better view of all the rules and I believe it is easier to manage. I would probably change my mind if everything was virtual. Until then...
View ArticleRe: SNMP issue?
I've waited to contact them, I wanted to be sure I wasn't running into an config or Orion issue first. I'm also going to reboot the switch asap (not really an option during business hours). IOS Version...
View ArticleIIS7 issue on Solarwinds Orion Web console
Hi, I'm running Windows 2008 Server, 64bit. Each time I attempt to open up the Orion Web console, my IE web browser opens up a "welcome IIS7" page..From server mgr, i've removed IIS role &...
View ArticleRe: Full-screen map view
Hi btenasker,I have edited some of the existing web site files on 10.4.2 which allow any summaryview to be displayed in full screen, removing all the additional components. Its something I am testing...
View ArticleEdit multiple devices from failed config download
I have a group of switches that belong to a certain system. This group contains about 30 switches. I chose to download the running config of this group, and all but approx 10 downloaded fine. I am...
View ArticleHow do I add another FoE license to an established system?
Hi, I have a 4 Server System with the following installed: 1. NPM, with P2 Failover license for the NPM and SAM (APM).2. SQL Server with Neverfail Failover. The other two Servers are the Failover...
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Re: Rule Creep
Currently, this file is on a file server, but I would love to have the time to integrate all that information in Sharepoint forms. That being said, before investing time to integrate all this, I'll...
View ArticleRe: I am a DW / BI Architect looking to get data from Solarwids Network...
Hi Kalyan, this topic should probably help you: Orion SDK Information -- Vita
View ArticleRe: How do you point additional pollers to a new Orion main server?
Hi Andy, The Primary Polling Engine has to be online when you connect the Additional Polling Engine (unless you are on NPM v9.5.1 or less).The Additional Polling Engines will authenticate with the...
View ArticleRe: Rule Creep
My my, I think I have found a someone who shares my mindset. I remember when I was over at Network Field Day 4 last year, the presentation from Statseeker summed it up perfectly - "In a fight, the...
View ArticleRe: Who Logged Into This Server?
I think the query below might work for you. You can use it to create a report that can be displayed on the web. Either use the WHERE clause, or remove the line and select grouping by the IP Address in...
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