I have a ticket open with them right now and have been working with them on the issue. The backup took a bit to get done due to server admin issues (not Solarwinds). Just thought I would put out a word to see if anyone else had same problems and a resolution.
I tried the install package again, then waited for 20 minutes for the Configuration Wizard to pop up. No joy! I am going to try to manual run the configuration wizard once I figure the credentials for my polling servers I have active.