This is quite frustrating - I pay $15 grand a year for support and now I can't access any of the tools I pay for?
I know this issue will eventually be resolved, but between the harassing calls/emails on new products/renewals/etc and this fiasco really makes want to consider other products. I've been using Solarwinds NPM and NCM for many years, watching my support premiums climb higher and higher while the service gets more lackluster.
Hopefully lessons will be learned on how to NOT push out new features; but I remain pessimistic for the time being.
UPDATE:
Looks like my account was added without confirmation, as it's saying my account was linked. However when I go to reset my password I see the following:
Please select a password that contains at least 8 characters. At least one letter and one number must be used in your password.
Special characters such as $%@# will not be accepted.
Are you kidding me - I can't have a decently secure password on this new system? This is quite unacceptable in this day and age!